FAQs

From Our Oven to Your Table!

Our Guarantee

YES. All of products come with our 100% satisfaction guarantee. We are very confident your cake will arrive in perfect condition and be delicious right down to the last bite.

How should I serve my Papa’s Cheesecake?

Papa’s Cheesecakes should be served at room temperature. If frozen, leave overnight in the refrigerator and defrost on counter 3 hours before serving. Otherwise, defrost on counter 4-5 before serving. Yes, it really takes that long.

What is the best way to cut and serve my Papa’s Cheesecake?

Papa’s Cheesecakes are best served at room temperature. Use a warm knife (dip in hot water) to cut the cheesecake. A chef's knife or cake knife works best. Wipe the knife with a damp towel in between each slice to ensure a smooth cut. Watch for fast hands trying to grab the cut slices! They are delicious alone or with a scoop of your favorite ice cream or a dash of whip cream. Enjoy!

How secure is my information when ordering?

As safe, if not safer than ordering over the phone. Our ordering process is a secured electronic transaction designed to protect your vital information. Of course any purchase process includes the risk of abuse, but the facts show that online purchases are much safer than in-person purchases or telephone purchases.

Easy Ordering Information

PHONE: Toll Free (718) 597-3450

WEB: Order online by shopping under the “SHOP ONLINE” tab and following our easy secure checkout procedure.

Payment Options

To make ordering quick and easy, we invite you to use your Master Card, Visa, American Express, Discover credit cards or Pay Pal.  Gift Certificates are also available for purchase.

Special Messages

Please be sure to indicate in the space provided if you would like to send a gift message with your Papa’s Cheesecake order. Your personal message will be written in a greeting card reflecting the occasion and enclosed in the package.

It is important to check the accuracy of your recipient's address before placing your order. We cannot be responsible for lost or spoiled product shipments when inaccurate shipping information is provided.

Are your Papa’s Cheesecakes all-natural?

Yes, Papa’s Cheesecakes are handmade only using REAL and Fresh ingredients (No preservatives or Processed foods) and the highest quality raw ingredients. No Compromise.

Do you sell Papa’s Cheesecakes to restaurants?

Yes, we actually have special pricing and product options specifically for Crosstown Diner customers. Please call us and we'll be happy to assist you!

Do you sell your Papa’s Cheesecakes at any bakery or retail shop?

Yes, we actually have special pricing and product options specifically for restaurants. Please call us and we'll be happy to assist you!